Refund and cancellation policy

Before work begins

You may cancel a scheduled analytics engagement by written notice. If notice arrives before the agreed start date and before we have begun work or committed non-recoverable costs, prepaid fees are eligible for a full refund, less any expressly agreed non-refundable deposit.

A proposal may identify a booking deposit used to reserve capacity. That deposit is non-refundable only when clearly stated before payment. We will explain any such condition in writing.

After work has started

Fees for completed analysis, workshops, preparation, data review and other work already performed are non-refundable. If you cancel partway through an engagement, we will calculate work completed and committed costs. Any prepaid balance above that amount is eligible for a partial refund.

Third-party software licences, specialist services or other materials purchased specifically with your prior approval are non-refundable where the supplier does not refund us. We do not deduct costs that were not agreed or reasonably required for your work.

Rescheduling and no-shows

You may request to reschedule a workshop or meeting at least two business days in advance without a rescheduling fee, subject to availability. For later requests, we may charge for preparation or reserved time that cannot reasonably be recovered. If participants do not attend without notice, the booked session is treated as delivered, though we will make a reasonable effort to arrange a shorter follow-up.

If Appvectorbase must cancel or materially delay work and no suitable alternative is agreed, you may receive a full refund for the undelivered portion.

Requesting a refund

Email hello@appvectorbase.digital with your company name, invoice number, reason for the request and relevant dates. Requests should be made within 14 calendar days of cancellation or the issue giving rise to the request. We will acknowledge the request and may ask for information needed to assess it fairly.

Approved refunds are normally initiated within 10 business days. Funds are returned to the original payment method where possible; your bank or payment provider may need additional time to show the credit. We do not issue cash refunds for electronic payments.

Exceptions and disagreements

We consider reasonable exceptions for serious illness, emergency, service failure or circumstances outside a client's control. Nothing in this policy limits rights or remedies that cannot be excluded under Malaysian law. If you disagree with an outcome, contact us at +60 37728-9134 so we can review it.